Frequently Asked Questions
Everything you need to know about your Marathon Watch purchase, shipping, and care.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within North America. International orders may take 7-14 business days depending on customs processing in your country.
What is your return policy for watches?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective plastic films are still intact to qualify for a full refund.
Are Marathon watches covered by a warranty?
Yes, every Marathon watch comes with a 2-year manufacturer's warranty that covers movement defects and craftsmanship. This does not cover normal wear and tear or accidental damage to the crystal or strap.
Do you offer international shipping?
We ship worldwide to most countries. Please note that international customers are responsible for any applicable customs duties or import taxes levied by their local government.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm.
How do I care for my mechanical or quartz watch?
To maintain your timepiece, avoid extreme magnetic fields and ensure the crown is fully screwed down before water exposure. We recommend a professional service every 3-5 years for mechanical movements.